At solts, your privacy is not an afterthought — it is core to how we build and operate Pakistan's most trusted online gaming platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold over it.
Every data decision at solts is guided by six core privacy principles. Here is what that means in practice for Pakistani players using our platform.
solts only collects personal data that is strictly necessary for account registration, KYC verification, payment processing, and responsible gaming compliance. We do not harvest data for resale to third parties.
All data transmitted between your device and the solts platform is protected by 256-bit TLS encryption. Stored sensitive data such as CNIC details and payment records are encrypted at rest using AES-256 standards.
Pakistani players registered on solts can access, correct, export, or request deletion of their personal data at any time by contacting our support team. We honour all verified data rights requests within 30 days.
solts will never sell, rent, or trade your personal information to advertisers or unrelated third parties. Data is shared only with regulated payment partners like JazzCash, EasyPaisa, and licensed KYC verification providers.
The solts platform uses cookies solely for session management, platform performance analytics, and fraud detection. We do not use cross-site tracking cookies or third-party advertising cookies.
In the unlikely event of a data security incident affecting your solts account, our security team will notify affected users within 72 hours and take immediate remediation steps in line with international data protection standards.
solts is an internationally licensed online gaming platform operating at solts.org, primarily serving Pakistani players with cricket betting, live casino games, slot titles, keno, and instant win products. All player accounts are denominated in Pakistani Rupees (PKR) and supported by local payment methods including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK.
For the purposes of this Privacy Policy, solts is the data controller responsible for the personal information you provide when registering, playing, depositing, or otherwise engaging with our platform. All enquiries relating to this policy, including data rights requests, should be directed to [email protected].
solts collects different categories of personal data depending on how you interact with the platform. The table below summarises the key data categories and examples of the specific information within each category.
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, CNIC number, date of birth, nationality | Mandatory (KYC) |
| Contact Data | Email address, Pakistani mobile number, city of residence | Mandatory |
| Financial Data | JazzCash / EasyPaisa wallet IDs, bank account name, transaction history | Mandatory (Payments) |
| Technical Data | IP address, device type, browser version, operating system, session tokens | Automatic |
| Usage Data | Games played, bet amounts, session duration, features accessed | Automatic |
| Communications Data | Live chat transcripts, support email threads, survey responses | When contacting support |
| Verification Documents | CNIC scan or photograph, utility bill or bank statement for address proof | Mandatory (KYC) |
solts does not collect special categories of sensitive personal data such as health records, racial or ethnic origin, political opinions, religious beliefs, biometric data, or criminal records, except where disclosure of a criminal record is required to satisfy our anti-money laundering obligations.
The majority of personal data solts holds is provided directly by you during specific interactions with the platform:
When you access solts.org, our systems automatically collect certain technical and usage data through cookies, server logs, and similar technologies. This includes your IP address, device identifiers, browser type, pages visited, and in-session behaviour such as games launched and bets placed. This data is used for security monitoring, fraud detection, platform performance optimisation, and responsible gaming analytics.
solts may receive supplementary data about you from trusted third parties in the following circumstances:
solts processes your personal data only when there is a valid legal basis for doing so. The primary legal bases we rely on are: (a) performance of a contract — processing necessary to provide you with the solts gaming service; (b) legal obligation — processing required to comply with AML, KYC, and gaming licence conditions; (c) legitimate interests — processing for fraud prevention, platform security, and responsible gaming analytics; and (d) your consent — for optional communications such as promotional emails and SMS notifications, which you may withdraw at any time.
solts does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following specific and limited circumstances, and only to the minimum extent necessary for each purpose:
To complete deposit and withdrawal transactions, solts shares relevant financial and identity data with our Pakistani payment partners including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and the 1LINK interbank network. These partners are bound by contractual data protection obligations and may only use your data to process the specific transaction in question.
solts engages licensed identity verification service providers to cross-check CNIC details and conduct AML screening. These providers process your identity data solely for verification purposes and are prohibited from retaining or re-using it for other commercial ends.
solts will disclose personal data to regulatory bodies, gaming authorities, or law enforcement agencies when required to do so by law, court order, or our licensing conditions. This includes reporting suspicious transactions to relevant financial intelligence units. We will not notify you of such disclosures where doing so would compromise a criminal investigation.
Certain core platform functions — including game software delivery, live chat infrastructure, and fraud analytics — are provided by carefully selected technology partners. These providers act as data processors on behalf of solts and are contractually restricted from processing your data for any purpose beyond the specific service they deliver to us.
As an internationally licensed gaming platform, certain solts data processing activities may involve the transfer of personal data to servers or service providers located outside Pakistan. Where such transfers occur, solts implements appropriate safeguards to ensure that your data receives a level of protection consistent with internationally recognised data protection standards.
Safeguards used by solts for international data transfers include:
Pakistani user data related to KYC verification and payment records is, wherever operationally feasible, processed and stored on servers physically located within or closer to the South Asian region to reduce cross-border transfer risk.
solts retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by our legal, regulatory, or licensing obligations. The following standard retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Records | 5 years after account closure | AML / Licensing Obligation |
| KYC Documents (CNIC, proof of address) | 5 years after account closure | AML / Legal Obligation |
| Financial Transaction Records | 7 years after transaction date | Financial Regulation |
| Responsible Gaming Records | 5 years after account closure | Licensing Obligation |
| Technical & Usage Logs | 13 months from collection | Legitimate Interests (Security) |
| Support Communications | 3 years from last interaction | Legitimate Interests (Dispute Resolution) |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent |
Upon expiry of the applicable retention period, solts will securely delete or anonymise your personal data so that it can no longer be associated with you. Anonymised, aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes.
The solts website uses cookies and similar technologies to deliver a functional, secure, and personalised gaming experience. A cookie is a small text file placed on your device when you visit solts.org. The following categories of cookies are used:
solts does not use advertising cookies, retargeting pixels, or any third-party tracking technologies that share your data with social media platforms or advertising networks. You can manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will impair your ability to log in and use the solts platform.
As a user of the solts platform, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request" and your registered email address or mobile number for identity verification. solts will respond to all verified requests within 30 calendar days.
Request a copy of all personal data solts holds about your account.
Ask us to correct any inaccurate or incomplete personal data without delay.
Request deletion of your data where processing is no longer legally required.
Ask us to pause processing of your data while a correction or objection is reviewed.
Receive your account data in a structured, machine-readable format for transfer.
Object to processing based on legitimate interests, including direct marketing.
The solts platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect, process, or store personal data relating to anyone under the age of 21. Age verification is a mandatory step in the solts account registration process, and we conduct document-based verification to confirm that all registered users meet this minimum age requirement.
If solts becomes aware that personal data has been collected from a minor — whether through a falsified date of birth during registration or any other means — the account will be immediately suspended, all funds will be held pending investigation, and the data will be securely deleted upon completion of any required regulatory reporting. Adults who are parents or guardians are responsible for preventing underage access to the solts platform on shared or family devices.
If you believe a minor has registered or attempted to register on solts, please report this immediately to [email protected]. We treat all such reports as a priority and will investigate within 24 hours.
solts employs a comprehensive, multi-layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key technical and organisational measures in place include:
The solts platform may contain links to third-party websites or services, such as payment provider portals (JazzCash, EasyPaisa) accessed during transaction processing. These third-party sites operate under their own independent privacy policies, and solts accepts no responsibility for the data practices of those external platforms.
We encourage you to review the privacy policy of any third-party service you access in connection with your solts account, particularly payment processors and mobile wallet providers, to understand how your data is handled outside the solts platform environment.
solts reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or the services we offer to Pakistani players. When material changes are made, we will provide notice via a prominent banner on solts.org and, where practicable, by direct notification to your registered email address or mobile number at least fourteen (14) days before the updated policy takes effect.
The version of this Privacy Policy currently in force is dated 1 January 2026. Your continued use of the solts platform after the effective date of any revised policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you must discontinue use of the platform and request account closure by contacting our support team.
All previous versions of the solts Privacy Policy are archived and available on request. To request a prior version, contact [email protected] with the subject line "Privacy Policy Archive Request" and specify the approximate date of the version you require.
If you have any questions about this Privacy Policy, wish to exercise a data right, or need to report a privacy concern, please reach out to the solts privacy and compliance team through the following channels:
Pakistani players who feel their data rights have not been adequately addressed by solts may escalate their complaint to the relevant data protection authority or gaming regulatory body in the jurisdiction under which solts holds its international gaming licence. solts will cooperate fully with any regulatory investigation relating to data protection compliance.
Now that you understand how solts protects your privacy, explore our cricket betting markets, live casino tables, and top slot titles — all with seamless JazzCash and EasyPaisa deposits in PKR.